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Frequently Asked Questions




Q.What is your return policy?
A. Returns of merchandise purchased at "www.dots.com" are welcome, at any time or any reason. For complete details, please click here for our Returns Policy.


Q. How can I find a store in my area?
A. Dots has over 400 locations! To find a store near you, click here for our Store Locator.


Q. Why don't you have a store in my state?
A. We are opening 40+ stores a year and are always considering new locations! And now you can shop from any U.S. city with our online website! To register for Dots email updates, you can sign up at the bottom of our website or click here and be the first to receive special promotions, as well as be among the first to know if we're coming to your area!


Q. What are your store hours?
A. To find your store's hours, click here for our Store Locator. Use the tool to locate your store. The hours will be listed beneath the address for your convenience.


Q. How do I learn more about your shipping policy?
A. For details about our shipping and processing methods, please click here.


Q. What payment methods do you accept?
A. We accept all major credit cards including Visa, MasterCard, Discover and American Express. We also give you the option to use your PayPal account. Or sign up to be a DOTS credit card holder! To submit your application, click here.To manage your existing DOTS credit card account, click here.


Q. Will I pay Sales Tax on my order?
A. Each of the 50 U.S. states has established state tax regulations. Taxes are charged according to the shipping address(es) of your order and the applicable tax laws at the time of your order.


Q. Do you have information on gift cards?
A. Currently, we do not sell gift cards or accept gift cards online. We apologize for this inconvenience. We are constantly working towards improving the functionality of our site, and are considering the availability of gift cards as an online feature in the future. Thank you for your patience, understanding, and your business.


Q. What is the best way to take care of garments purchased from Dots?
A. All Dots clothing comes with a garment care tag, so we recommend you follow the instructions carefully in order to avoid damaging or shrinking the garment.


Q. Why is an item I saw online not at the store?
A. Like many retail stores, not all items that are sold online via the dots.com website are available in stores. Dots advertises and sells certain items via the online dots.com website only.


Q. Why is an item I saw at the store not online?
A. Like many retail stores, not all items that are sold in stores are available online. Dots advertises and sells certain items exclusively in the stores.


Q. How do I unsubscribe from your email list?
A. To unsubscribe from future Dots emails, please open any email that you have previously received from Dots and click the Unsubscribe link in the footer.


Q. What is your sizing?
A. Click here to see our Dots Size Chart.


Q. Do you offer gift boxing for purchased items?
A. Yes! If you're shopping for a loved one, we pay special attention to gift orders and give you the choice to omit price and sales slips in our checkout process. At your request, we will include your personal gift message at no charge. For an additional $5.99, we can gift box a purchased item. On the "checkout" screen where your items are listed, you will see a "gift wrap" option. When choosing this option, a pop-up window will appear for you to check the box of the item(s) you wish to gift box. The Gift Box ($5.99) will be added as a separate item to your order, and the item you want gift-boxed will be added to your "gift-wrapped" list. Please note: Footwear, jackets/outerwear, including plus sizes, are not eligible for gift boxing. In addition, a charge of $5.99 will be added to your order for each eligible item you choose to have gift boxed.
To remove the gift box from your order, simply click the "Edit Gift Wrap or a Gift Message" link that appears in the Checkout page. The pop-up window will appear again where you can uncheck the box listed for gift wrap.


Q. What does your gift box look like?
A. Click here to see our Dots gift box.


Q. How do I fix the compatibility mode of my Internet Explorer?
A. Click here to see our compatibility mode explanation.


Q. Why can't I cancel my order?
A. Online orders are only held for one hour after they are placed. This is to insure a speedier processing of your order to provide you with the best delivery service available.


Q. What are the dots dream Reward Card Official Rules?
A. dots dream Reward Card frequent shopper participants will earn one stamp on their Card for every $10 spent in a single transaction. Number of stamps per $10 spent calculated after any discounts, promotions, and returns/refunds. Cannot combine separate transactions to earn a stamp. Exclusions include tax and gift card purchases. Cardholders must have their Card present to receive a stamp--stamps will not be awarded for prior purchases.

  • Each completed dots dream Reward Card enables a Guest to receive $10 off their next dots purchase during a subsequent transaction at a participating dots retail store.
  • Completed dots dream Reward Cards cannot be redeemed online. *And please note: Redemption via mail order has been discontinued. We apologize for this inconvenience.
  • Completed dots dream Reward Cards have no cash value and cannot be redeemed for cash or gift cards. dots dream Reward Cards are not legal tender.
  • dots reserves the right to deduct the value of returned merchandise from the program.
  • dots dream Reward Cards remain the property of dots, LLC and must be surrendered on request.
  • dots dream Reward Cards are non-transferable and will be voided if forged, altered or mechanically reproduced. dots reserves the right to terminate a cardholder's participation if dots determines in its sole discretion that the cardholder violated these rules.
  • dots dream Reward Cards may be redeemed only by the owner of the card. dots reserves the right to require positive identification as a condition for redemption and qualification of the stamps by verification of the purchase history if deemed appropriate.
  • dots will retain all redeemed dots dream Reward Cards.
  • You must be a US resident and 13 years or older to participate in this program.
  • dots is not responsible for lost or stolen cards.
  • Any provision in these rules is void where prohibited by law.
  • There is no expiration date associated with the dots dream Reward Card.
  • dots reserves the right to revise these rules, if necessary, or to cancel this frequent shopper program at any time and in its sole discretion by notice displayed at participating stores and online at dots.com
  • The dots dream Rewards Cards Official Rules are incorporated as part of the Terms and Conditions of Use, which can be found here.

  • Questions? Call dots Customer Service 800-208-8173


    • Q. What happens when I sign up for SMS, mobile text messages?
    A. By signing up for SMS, mobile text messaging, you are agreeing to receive mobile text messages from dots. Your phone number is opted in to receive SMS messages, where standard data and text rates apply. You can always opt-out from our SMS contact list at any time. Each message we deliver you provides instructions on how to unsubscribe.


    Q. What are the terms and conditions for SMS, mobile text messages from dots?
    A. Dots SMS Terms and Conditions
    Text DOTS to 77053 to receive SMS messages from Dots.
    Standard message charges apply. Consult with your carrier.

    Compatible carriers include: AT&T, T-Mobile, Verizon Wireless , Sprint, Nextel, Boost, Alltel, US Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.

    To discontinue receiving SMS messages from Dots, text STOP to 77053.


    Q. What is the phone number and/or email address for your customer service department?
    A. To contact our customer service department if you have any general questions or concerns, please call 1-877-266-9322 or e-mail us, DotsCS@customreply.com. Or you can also visit our Customer Service page, just click here. If you have questions regarding your dots credit card, please call: 1-877-697-6483. A representative will happily assist you.