FAQ's
Frequently Asked Questions
Here you will find the answers to your questions about all things Dots. Simply select from the categories below for complete information. Can't find it here?
Contact us!
Dots Store related questions
- What's your return policy?
- go ahead... indulge! returns welcome.
any time,
any reason,
any Dots store
Just bring your receipt for an instant refund!
- How can I find a store in my area?
- Why don't you have a store in my state?
- We are opening 40+ stores a year and are always considering new locations!
Click here to register for Dots email updates so you'll be the first to know if we're coming to your area!
- What are your store hours?
- How can I become a Dots model?
- We work with local and national talent agencies to select models.
- What is the best way to take care of garments purchased from Dots?
- All Dots clothing comes with a garment care tag, so we recommend you follow the instructions carefully in order to avoid damaging or shrinking the garment.
- How can I buy Dots gift cards?
- Dots gift cards are available to purchase at any of our 400+ locations or online through a strategic partnership with Giftcertificates.com.
Click here to buy one today.
Dots Web related questions
- Can I order online?
- No, not at this time. We stock new fresh fashion on our stores twice a week. Once a trend sells out, we are on to the next hot item. Because our styles move so quickly, we are focused on making sure our customers get the latest and greatest looks in our 400+ store locations.
- Do you have a catalog?
- How can I find out about special offers and promotions?
- Click here to join the Dots Fashion Party, enjoying special benefits such as exclusive email-only coupons, special offers and contests, fashion party invitations, trend alerts and more!
- How do I unsubscribe from your email list?
- To unsubscribe from future Dots emails, please open any email that you have previously received from Dots and click the Unsubscribe link in the footer.